DELIVERY TERMS

 

Carriage Fee

Orders over £50 net are delivered carriage free.

Below £50 net a carriage charge of £6.00 + VAT is automatically applied to all orders except when special carriage terms have been negotiated by contract.

This cost will be shown in your Order Confirmation.

*Next-Day Delivery

We use an independent courier service and despatch all orders to UK mainland on next working day delivery as standard (Monday-Friday).

All stock and DSA orders placed before 2pm will be despatched the same working day.

All stock and DSA orders placed after 2pm will be despatched before the end of the next working day.

Non-DSA logoed orders will be produced and despatched within the time-frame agreed with your account manager. Approximate standard lead-time is one week (excluding set-up time), although this may be longer in peak seasons. Your Order Acknowledgment will have a ‘Required By’ date entered, which unless otherwise specified will be the estimated despatch date based on current availability and production times.

If you have any queries regarding delivery of your order, please contact our Customer Service Team on 0800 161 3661 who will be happy to update you on the status of your order and track your parcel(s) with the courier if it has been despatched.

Timed Delivery

If you require a timed delivery e.g. next day before 12.00 noon, next day before 10.00am or Saturday before 12.00 noon, this will incur a small surcharge. Please ask for confirmation of the exact cost when you place your order.

Timed delivery is unavailable on orders placed via our website – please contact us for more information and to place your order.

International Delivery

International delivery is quoted on an individual order basis for the required service, destination and parcel specification. Contact us or call 0800 161 3661 to enquire and place an order.

For key account customers receiving regular international deliveries, your account manager will discuss delivery terms with you and negotiate the best delivery service and charges for your company’s requirements.