This statement was last updated on 05/08/2019 in line with GDPR
We are committed to protecting the privacy of all personal information obtained from you during your visits to this website.
What information do we collect and how do we use it?
The types of information and uses are explained below.
When you register with our site, we may ask whether you would like to be added to our mailing list or to receive future updates from us, so that we can tell you about our services. If you are a registered user, we may use information we collect to offer personalised information when you use the website, notify you of changes to our service, ask your opinions and to help us improve our service to you
1. Information that you provide to us
We collect and process information that you provide for specific purposes. This may include demographic information such as your name, email addresses, mailing address and telephone number. We use the information to provide you with the specific information, product or services that you request from us and to communicate with you. If you contact us we may keep a record of that correspondence.
You will be asked to provide information about yourself when you use certain site facilities, including the following:
- “Request a Catalogue” – the name and address supplied is used by us to ensure that you receive a hard copy catalogue that you have requested.
- “Register Your Account” – when you register your account details, we will create a User Name and associated password that you supply to us. Your name, User Name, password and email address will be stored on our servers. You can change your stored information at any time by logging in or contacting us by telephone, email, or mail.
- “Contact us” – you will be asked for contact information if you request a call or more information from us.
- “Live Chat” – you will be asked to provide your name and email address, and to agree to a statement regarding our processing of your data. Data will be used for transactional purposes e.g. an email to make sure all your questions are answered
2. Website usage information
We receive and store certain information whenever you interact with us. We collect website usage information from a number of sources:
- Our web server.
- URLs passed to us when you enter our site.
- Some information entered by you on forms on the website.
- Internet service providers.
- Search engine companies.
- IP addresses.
When you visit our site we store the name of your internet service provider, the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We store – for no longer than a month – data on which links you click and where you scroll to on the page. This is recorded to improve the user experience for you. If you would like to opt out of this tracking please contact us.
We collect web usage information during your visits to our site including information on the date, time, page viewed or searched for, catalogues ordered, services used, referrals made and other information relating to your browsing activity on our website. Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to build a demographic profile. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
We collect web usage information to help us:
- assess the effectiveness of marketing campaigns
- develop and deliver services and information that better meet your needs
- inform you of events, services and products which we believe to be relevant to you, where you have consented to be contacted for such purposes
3. IP Addresses
We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the some of the content on our website, although it may restrict your use of our interactive services.
There are two types of cookie. Persistent cookies remain on your computer for a specified time. We use persistent cookies to:
- identify that a registered user has returned
- collect information for use as described above.
Session-specific cookies are deleted when you leave the website. We use session-specific cookies to:
- hold your details when you are logged into the site
- collect information for use as described above
6. Lawful Basis for Processing
We use either consent or legitimate interests to process your personal data. In both cases we always give you an option to opt out.
7. Data Retention Periods
We only keep your personal data until it is necessary to do so. The next periodic date of review for this is April the 5th 2019.
8. Right to Complain
If you think there is a problem with the way you handle your data, then you are entitled to escalate your complaint to the ICO.
Disclosure of information
Linking to other websites
This website may contain links to other third party websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you which will be used by them in accordance with their own data protection policy.
All information you provide to us is stored on secure servers. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transaction is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Changes to this policy
If your use of this site falls under the General Data Protection Regualtion as a personal user, you have a right to request a copy of any information held about you. If you wish to do this, please contact us, explaining that your interest is to review your personal information. Except where the law obliges us to keep your data, we will ensure that your data is gathered and/or purged from the servers managed by CLAD or third party service providers. We will need to receive appropriate identification that proves you are the correct person to request the information.